Susan is an energetic and passionate senior leader with more than 25 years of experience driving result across customer success, software delivery, and cross functional teams. Known for her collaborative leadership style, she excels at building strong relationships with clients and internal teams while delivering strategic initiatives that support long-term business growth.
Throughout her career, Susan has successfully managed complex customer portfolios and partnered closely with executive leadership and C-suite stakeholders to align strategy, execution, and customer outcomes. She brings deep experience leading global teams across both onshore and offshore environments, fostering high performing cultures that empower individuals to do their best work.
Susan has also played a key role in organizations navigating mergers and acquisitions, helping teams integrate processes, align cross functional efforts, and build cohesion during period of transformation.
Outside of work, Susan enjoys staying active, traveling, and spending time with her two boys who keep her on her toes.